How to divert calls on Three
Send missed calls on your Three mobile to another number while your phone still rings first. Three uses the standard UK divert codes below, and so do networks that run on Three, like iD Mobile and Smarty.
Checked 11 November 2026 against Three's own help pages. Networks do change things, so check with Three if something doesn't match.
Replace NUMBER with the number you want calls to go to, for example your CallVest number. Type the code into your phone's keypad like a phone number and press call. You'll see a message on screen confirming it worked.
Divert when you don't answer
**61*NUMBER#
Your phone rings first. If you don't pick up, the call goes to the number you set. This is the one most trades use.
Divert when you're on another call
**67*NUMBER#
A second caller goes to the number you set instead of voicemail.
Divert when there's no signal or your phone is off
**62*NUMBER#
Lofts, basements and rural jobs. Calls go to the number you set.
All three at once
**004*NUMBER#
Sets no answer, busy and no signal in one go.
Check what's set
*#61#
Shows where unanswered calls are currently going.
Turn all diverts off
##002#
Cancels every divert. Your phone goes back to normal voicemail.
Does Three charge for diverted calls?
A diverted call counts as a normal call from your phone to the number you divert to. Many Three plans include unlimited UK minutes, so it's usually covered. On Pay as you go or a limited plan it uses your credit or minutes, so check before you set it up.
How long does my phone ring before it diverts?+
Usually about 15 to 20 seconds. To change it, add ** and the number of seconds (5 to 30) before the #, for example **61*NUMBER**25#.
Does this work on iD Mobile and Smarty?+
Yes. They use Three's network, and the standard codes on this page work the same way. If one doesn't, ask your network whether your plan allows diverts.
iPhone: is there a setting instead?+
Yes: Settings, then Phone (or Apps, Phone), then Call Forwarding. But the iPhone setting forwards every call, so your phone won't ring at all. If you want your phone to ring first and only missed calls to be forwarded, use the **61* code from the keypad instead.
Android: is there a setting instead?+
Yes. Open the Phone app, tap the three dots, then Settings, Calls (or Supplementary services), Call forwarding, and choose When unanswered. The wording varies a little between Samsung, Google Pixel and other phones.
The code isn't working+
Check you've typed it exactly, with the number starting 07, 01, 02, 03 or +44, and pressed call. Some business tariffs and work phones have diverts locked by the account admin. CallVest customers: tell us your network and we'll set it up and test it with you on the setup call.
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