What happens when a customer rings
Your calls get answered whether you're on a job, driving or off for the evening. Here's what happens, what Vesty can handle and how we get you set up.
Start to finish
One call, four steps
1 · The call
Customer rings your number
Same number as always, from your van, website or Google.
2 · You're busy
You don't pick up
Or it's after hours. The call diverts to Vesty automatically.
3 · Answered
Vesty answers
Finds out what they need, checks your diary and books them in.
4 · Sorted
Everyone knows
Job in your diary, job card on your phone, confirmation text to the customer.
What it handles
The calls you get every day
Bookings
Gets work in the diary
- ✓Breakdowns and repairs
- ✓Services and safety certificates
- ✓Free quote visits
- ✓Moving or cancelling a visit
Questions
Answers like you would
- ✓Prices and call-out charges
- ✓Areas you cover
- ✓Opening hours
- ✓Gas Safe, NICEIC and other accreditations
Emergencies
Follows your rules
- ✓Gas smell: sent to 0800 111 999, urgent text to you
- ✓Leaks and no heat flagged as urgent
- ✓Vulnerable customers put first
Messages
Takes the rest
- ✓Suppliers and other trades
- ✓Complaints and payments
- ✓Anything it isn't sure about
- ✓All sent to you
Your rules
It works the way you do
Tell us how you like things done and Vesty sticks to it. For example:
- “Don't book anything more than 20 miles out”
- “Always quote the £95 call-out”
- “No bookings on Sundays”
- “Burst pipes? Text me straight away”
- “Quotes with me, repairs with Sam”
- “Leave an hour for travel between jobs”
Getting set up
Usually live within a week
SETUP SHEET
Fitter: CallVest
Day 1
A 10-minute chat about your jobs, prices, areas and rules. Phone, video or text, whatever's easiest. You pick Vesty's voice: male or female, several British accents.
Days 2–3
We build Vesty for your business and connect it to your diary.
Days 3–4
You ring it yourself and try to catch it out. We tweak anything that doesn't sound right.
Day 5
We help you put in the divert code, test it together, and you're live. Your 14-day free trial starts here.
Every Monday
A report of last week's calls answered and jobs booked, so you can see it working. (Full Office plan.)
Have these to hand
What we need from you
Rough answers are fine. We'll fill the gaps together on the call.
- ✓Business name and the number customers ring
- ✓Your trade and the jobs you do
- ✓Prices, call-out charges and anything you quote for
- ✓Towns and postcodes you cover
- ✓Your working hours, and whether you do emergencies
- ✓Who's on the team and what each person does
- ✓What counts as urgent, and who should get those messages
- ✓What you use for your diary now
- ✓Accreditations, like Gas Safe or NICEIC
- ✓How you'd like the phone answered
Let Vesty take the next call.
14 days free. No contract. No setup fee.