How to divert calls on EE
Send missed calls on your EE mobile to another number, like an answering service or your office, while your phone still rings first. The codes below are the standard UK ones and work on EE.
Checked 11 November 2026 against EE's own help pages. Networks do change things, so check with EE if something doesn't match.
Replace NUMBER with the number you want calls to go to, for example your CallVest number. Type the code into your phone's keypad like a phone number and press call. You'll see a message on screen confirming it worked.
Divert when you don't answer
**61*NUMBER#
Your phone rings first. If you don't pick up, the call goes to the number you set. This is the one most trades use.
Divert when you're on another call
**67*NUMBER#
A second caller goes to the number you set instead of voicemail.
Divert when there's no signal or your phone is off
**62*NUMBER#
Lofts, basements and rural jobs. Calls go to the number you set.
All three at once
**004*NUMBER#
Sets no answer, busy and no signal in one go.
Check what's set
*#61#
Shows where unanswered calls are currently going.
Turn all diverts off
##002#
Cancels every divert. Your phone goes back to normal voicemail.
Setting it up on EE
EE says diverts have to be set up on the phone itself. They can't be switched on remotely or by customer service.
On EE Business you can also do it through EE's automated line: call 150 and choose option 1, then 2, then 4, then 1 to set a divert, or 1, 2, 4, 2 to remove it.
Does EE charge for diverted calls?
EE charges a diverted call at the normal call rate for your plan. If calls to the number you divert to are in your allowance (most UK mobiles and landlines are), it comes out of your minutes like any other call. Over your allowance, normal charges apply. Diverting to an 08 number, or diverting while abroad, costs extra.
How long does my phone ring before it diverts?+
By default about 15 to 20 seconds. To change it, add **, then the number of seconds (5 to 30, in steps of 5) before the #. For example **61*NUMBER**25# rings for 25 seconds first.
iPhone: is there a setting instead?+
Yes: Settings, then Phone (or Apps, Phone), then Call Forwarding. But the iPhone setting forwards every call, so your phone won't ring at all. If you want your phone to ring first and only missed calls to be forwarded, use the **61* code from the keypad instead.
Android: is there a setting instead?+
Yes. Open the Phone app, tap the three dots, then Settings, Calls (or Supplementary services), Call forwarding, and choose When unanswered. The wording varies a little between Samsung, Google Pixel and other phones.
The code isn't working+
Check you've typed it exactly, with the number starting 07, 01, 02, 03 or +44, and pressed call. Some business tariffs and work phones have diverts locked by the account admin. CallVest customers: tell us your network and we'll set it up and test it with you on the setup call.
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