Side by side
CallVest vs BT AI Receptionist
BT Business launched an AI receptionist in October 2026. It's built for all kinds of businesses. CallVest is built only for trades. Here's how they compare, using BT's own published information.
Checked 31 October 2026. Prices and features can change, so check BT's site for the latest. Spotted something out of date? Email hello@callvest.co.uk.
| CallVest | BT AI Receptionist | |
|---|---|---|
| Built for | UK trades only: plumbers, heating engineers, electricians, roofers, builders | Any small business: trades, estate agents, healthcare, legal and financial firms, retail, hospitality |
| Who sets it up | We do, free, within a week. A real person sets Vesty up for your business. Same-day setup available for £49 | You do, in a self-service portal. Optional 1-hour training session: £150 |
| Price | Text Back £19, Receptionist £69 (200 min), Full Office £119 (300 min) a month | Not published on BT's website. Sold in 100-minute bundles. Launch offer: 50% off the 100 and 300-minute bundles for six months (ends 20 Nov 2026) |
| When you run out of minutes | Vesty keeps answering. Extra minutes 15p | The service switches off at 100% unless you buy more minutes or turn on overage, which is charged at a higher rate |
| Contract | None. Cancel any time | Monthly rolling |
| Free trial | 14 days, no card needed | Not mentioned. You can book a demo |
| Try it before you buy | Type in your business name and talk to Vesty as your business, right now | Book a demo |
| Emergencies | Gas smell, CO alarms, sparking sockets and water through the ceiling handled safety-first, urgent jobs flagged | Not mentioned |
| Job details | Sent to your phone by text and in the CallVest app, with the customer's photos | Call transcripts and insights in BT's system |
| Bookings | Pencilled into your Google Calendar as provisional until you confirm | Books into Outlook or Google Calendar and sends confirmations |
| Several calls at once | Yes | Yes |
| Voices | Choice of male and female British voices | Choice of voices and accents |
| Keep your own number | Yes | Yes |
| Missed-call text back and review requests | Included (Text Back plan and up) | Not mentioned |
Pick BT if…
you want one supplier for everything, you're happy setting it up yourself, and your diary lives in Outlook.
Pick CallVest if…
you're a trade, you want it set up for you, and you never want your phone to stop being answered because a bundle ran out.
Sources
- BT Business: AI Receptionist (minute bundles, overage, setup session, contract)
- ISPreview, 1 October 2026 (launch, features, calendars, voices)
- Mobile News (launch details)
BT is a trade mark of British Telecommunications plc. CallVest is not connected with or endorsed by BT.
Let Vesty take your next call.
14 days free. No card. No contract. Set up for you.